Frequently Asked Questions
Everything you need to know about our premium food selections.
How do you ensure the freshness of your food products?
At Albasha, we maintain a strict temperature-controlled supply chain and work directly with premium suppliers to ensure every item arrives at your door at the peak of freshness.
What is your shipping policy for perishable items?
Perishable goods are shipped in insulated packaging with ice packs via express delivery. We currently offer next-day delivery for most urban areas to maintain product integrity.
Are your products organic or locally sourced?
We prioritize sourcing from local organic farms whenever possible. Please check the specific product description for detailed information regarding the origin and certifications of each item.
What should I do if my order arrives damaged?
If your order is damaged or if there are quality concerns, please contact our support team within 24 hours of delivery with a photo of the items to receive a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the country to ensure that our food products meet safety standards and arrive fresh. We do not offer international shipping at this time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.