Returns & Exchanges

At Albasha, we take pride in the quality of our authentic food products. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery to initiate a return or exchange.

Return Process

• 1.
  Report the Issue

  Email our support team with your order number and clear photos of the damaged or incorrect items within 24 hours of receipt.

• 2.
  Verification Process

  Our quality assurance team will review your request to ensure it meets our safety and hygiene standards for perishable goods.

• 3.
  Packaging and Return

  If a return is required, place the unopened items in their original packaging; we will provide a prepaid shipping label for your convenience.

• 4.
  Refund or Replacement

  Once received and inspected, we will either ship a fresh replacement or issue a full refund to your original payment method within 5-7 business days.